At TechX, we strive to provide high-quality web hosting and digital services. This Refund & Return Policy explains how we handle refunds, cancellations, and service issues. We are committed to fairness and clarity in all our transactions.
General Refund Policy
- Refunds are available only for payments made for **hosting or services** that cannot be delivered as promised.
- Refund requests must be submitted within **7 days of payment** for hosting services.
- Refunds will be processed back to the original payment method used.
- **Custom domain registration fees are non-refundable** once the domain has been successfully registered by the registrar.
- Service processing fees and third-party license costs are generally non-refundable.
Return Policy for Digital Services
As most of our services are digital and instantly delivered, traditional product returns are not applicable. We focus instead on resolving technical errors:
- If a service or hosting plan is **not activated correctly**, you must contact our support team immediately for resolution.
- We guarantee to resolve service setup errors or major technical faults within **48 hours** whenever possible.
- In the rare case where the purchased service cannot be provided or fixed, a **full refund will be issued**.
Cancellation
You may cancel your hosting plan or service at any time through your client portal or by contacting support.
- Cancellations requested after the 7-day refund period will typically not be eligible for a monetary refund.
- Services will remain active until the end of the current billing cycle.
- We do not offer pro-rata refunds for monthly service plans upon cancellation.
Contact Us for Assistance
If you have questions, concerns, or wish to request a refund/cancellation, contact us: